Lewis Williams

Entrepreneur · Technical Project Manager · Founder

Lewis Williams (born 12 October 2007) is a British entrepreneur and technical project manager based in Birmingham, United Kingdom. He is the founder of Handover, an AI-powered client reporting platform for managed service providers, which he built while working full time in the IT industry at the age of 18. Williams was accepted into PitchIT 2026, ConnectWise's global accelerator programme for MSP software companies.

Overview

Williams began his career in the technology sector at the age of 16, joining Panacea Group, a managed service provider based in the United Kingdom, as a Junior IT Technician. Over the following two years he progressed through the organisation, taking on increasing responsibility across service delivery, infrastructure projects, and technical project management. During this period he led the delivery of a significant networking infrastructure project — one of several initiatives he managed independently within his first two years.

Alongside his employment, Williams developed an interest in the operational challenges facing MSP delivery teams, particularly around client communication and reporting. Observing that engineers routinely spent hours each week producing client updates manually from data already held in their professional services automation platforms, he began building a software solution to address this. The result was Handover, launched in 2026, which connects natively to HaloPSA and ConnectWise and generates professional client-facing outputs in 30 seconds.

Handover

Handover is an AI-powered client reporting platform built for managed service providers. The platform connects to HaloPSA and ConnectWise and generates professional client outputs including action logs, risk registers, status reports, QBR packs, and client emails in approximately 30 seconds. Reports can be pushed directly back to the PSA as a ticket note or delivered to clients automatically on a set schedule.

Williams built Handover as a solo founder while working full time as a Technical Project Manager at Panacea Group. The platform launched in 2026 and was listed on both the HaloPSA Technology Alliance Partner marketplace and the ConnectWise marketplace. In the same year, Handover was accepted into PitchIT 2026, ConnectWise's global accelerator programme for MSP software companies, which culminates in a live pitch at IT Nation Connect in Orlando, Florida.

Live on 2 PSA marketplacesPitchIT 2026 Cohort

gethandover.uk

Career

Founder, Handover

April 2026 to Present

Built and launched Handover, an AI-powered client reporting platform for MSPs. Developed end to end as a solo founder alongside full-time employment. Live on the HaloPSA and ConnectWise marketplaces.

Technical Project Manager, Panacea Group

April 2026 to Present

Promoted to Technical Project Manager following progression through the organisation. Coordinates delivery across engineering and consultancy teams, manages client infrastructure projects, and represents the company at industry events including InfoSec.

IT Technician, Panacea Group

August 2025 to April 2026

Led delivery of a significant networking infrastructure project including Netgear switching, AP deployment, and VLAN configuration. Managed high volumes of service desk tickets across Microsoft 365, networking, and endpoint environments.

Founder, Refrr

May 2025 to September 2025

Built an MVP referral platform enabling SMBs to create customer referral campaigns. Developed using modern web frameworks with MongoDB, REST APIs, and CI/CD deployment on Render.

Junior IT Technician, Panacea Group

September 2024 to August 2025

First role in the technology sector. Provided first-line IT support, assisted engineers with infrastructure tasks, and supported service desk operations.

Work Experience, Computacenter

July 2023

Completed structured work experience at one of the UK's largest IT infrastructure businesses. Shadowed enterprise service delivery and commercial teams and received mentorship from senior professionals.

Other Roles

School Governor

2026 to Present

Appointed as a School Governor, contributing to the strategic leadership and oversight of a school. One of the youngest school governors in the United Kingdom.

Mentor

Social Mobility Foundation

January 2026 to Present

Mentors young people from lower socioeconomic backgrounds in accessing careers in business and technology.

Apprenticeship Ambassador

QA Ltd

June 2025 to Present

Promotes apprenticeship pathways into technology, engaging with prospective learners through outreach and events, and advocates for alternative career routes into professional industries.

Founder and CEO

Invictus Esports

December 2024 to Present

Founded and developed a competitive esports organisation, growing from zero to seven competitive teams, managing operations, player coordination, and partnerships.

Recognition

In 2026, Williams was accepted into PitchIT, ConnectWise's annual accelerator programme for MSP software companies. The programme selects a small cohort of software founders from across the global MSP ecosystem for a 16-week acceleration programme, culminating in a live pitch competition at IT Nation Connect in Orlando, Florida, with a first prize of $70,000. Williams is among the youngest founders accepted into the programme.